Consumer Loyalty is DEAD. And attention is the new currency. | Vinay Raghav
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ILLUSTRATION: TRACKING CONSUMER COMPLAINTS USING EXCEL DASHBOARDS Let's be informed, shall we 🤓? This excel sheet shows you how you can convert data download from a customer service system into valuable insights. You can map efficiency by departments, products, regions, time, etc. After that, you can display the information using numbers, chats and even draw maps that displays the same information. This concept can be used in customer service professionals, HR analytics to assess productivity,
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