Forbes contributors publish independent expert analyses and insights. Jeff Benjamin is a New York-based writer covering global pop music. After bringing together nearly five million fans for its first ...
An office supervisor called an assistant in to give her the bad news that she was being fired. He started the conversation with: “Miss Johnson, I really don’t know how we’re going to get along without ...
Customer Relationship Management (CRM) software was born with the best of intentions — to create a record of customer interactions. The problem, salespeople will tell you, is that it becomes a chore.