CableTV.com survey finds a tie for highest overall satisfaction and highlights category leaders for content, user ...

A new report, based on interviews with more than 8,000 U.S. internet customers, ranks providers across multiple ...

Businesses today frequently turn to customer surveys to gauge customer satisfaction, gather feedback and obtain data-driven insights. However, an over-reliance on these tools often leads to survey ...

New car buyers have been in a sour mood for the last couple of years, and perhaps it’s not surprising. Prices and interest rates are higher and inventory levels have been near record lows. But in a ...

CX and CSAT can be just as important for B2B or industrial sales. After all, you're dealing with people here, too. Here’s why it all matters. If you read my columns here, you’ll note I focus a lot on ...

When it comes to customer satisfaction, COVID-19 raised the stakes, with consumers quickly becoming accustomed to having retailers and other service providers respond to their needs as rapidly as ...

Joe Supan is a senior writer for CNET covering home technology, broadband, and moving. Prior to joining CNET, Joe led MyMove's moving coverage and reported on broadband policy, the digital divide, and ...

One of the worst parts about flying might just be, well, the fellow passengers. In fact, a 2023 Fast Company-Harris poll even found that 62% of airline customers are most dissatisfied with other ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Survey response rates are dropping because customers feel brands ...

Automotive manufacturers scour their private polls just as fastidiously as politicians do theirs, but the big difference is that there is never a "judgement day" for the car makers because they keep ...

NEW YORK (WABC) -- The MTA asked, and New Yorkers answered - laying out the good and bad when it comes to transit. The MTA announced its Fall 2023 Customers Count Survey launch Monday for customers ...

West Africa Association of Customer Service Professionals (WAACSP), comprising customer service practitionals in ECOWAS, has introduced a customer satisfaction survey portal to improve service ...