Calabrio this week announced a new version of its flagship workforce optimization and engagement suite. Having watched the firm and its antecedent, Spanlink Communications, since its founding 30 years ...

MINNEAPOLIS, MN — (Marketwired) — 08/30/16 –Calabrio, a leading provider of customer engagement and analytics software, and KKR, a leading global investment firm, announced today that they have ...

Last time I provided an update on workforce engagement management (WEM) vendor Calabrio was in June 2018, when the company was transitioning from being an on-premises to a cloud solution provider. A ...

One of the biggest problems facing contact center agents -- and their managers -- is the sheer volume of data regarding products, services, and customers that is siloed and difficult to locate quickly ...

Minneapolis-based Calabrio, a provider of customer engagement and analytics software, has secured an undisclosed amount of funding. The investor was KKR. Minneapolis, MN — November 13, 2018 — Calabrio ...

MINNEAPOLIS, MN--(Marketwired - Jun 22, 2017) - Calabrio, a leading provider of customer engagement and analytics software, has been named one of the Top Workplaces in Minnesota by the Star Tribune ...

“With more channels, more devices and more systems to connect to, the tasks of planning and analyzing today's contact center interactions continues to become more complex,” said Paul Stockford, ...

Report unveiled on day one of Calabrio Customer Connect (C3) digs into agent wellbeing and shows the key importance of employee-centricity and agent retention as the industry faces “The Great ...

Minneapolis-based software companies Calabrio and Code 42 Software are among about 40 across the country that have technology products and services listed as finalists for the TechAmerica Foundation‘s ...

Calabrio, a provider of customer engagement and analytics software, is releasing an updated version of Calabrio ONE, enriching customer-driven capabilities to manage large-scale, dynamic enterprise ...

Independent validation of Calabrio’s AI Management System underscores leadership in ethical AI governance, empowering customers with confidence, compliance and scalable innovation Calabrio, the ...

MINNEAPOLIS, MN--(Marketwired - Jul 24, 2017) - Calabrio, a leading provider of customer engagement and analytics software, has hired Cisco marketing veteran Ross Daniels to serve as Vice President of ...